Digital Transformation
APAC Consumers Turn to Social Media as Main Channel for Customer Support
In Asia Pacific (APAC), consumers are seeking customer support through social media platforms instead of making a call or sending an email, indicating that customers are expecting real-time responses to their enquiries and want shorter waiting time to solve their
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From Relationships to Platforms – the Shift in Corporate Banking
Banking has undergone a major shift in recent years thanks to the advent and advancement of digital banking technology. This shift has also been accelerated by the COVID-19 pandemic, with lending, trade finance and cash management functions all under pressure
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