The way we pay has changed more in the past five years than in the previous fifty. But as real-time payments become the global standard, the industry is entering a new phase.
In this interview, Fintech News Network’s Vincent Fong sits down with Hasan Khan, Business Head for Cards & Unsecured Lending at Trust Bank, to unpack what The Next Chapter in Payments looks like.
They discuss why the industry’s obsession with “speed” is shifting toward “strategic friction” to combat the $4 billion lost to scams in Singapore. Hasan also reveals how Trust Bank utilizes cloud-native infrastructure to achieve the world’s fastest onboarding journey and how they use gamification to make financial wellness engaging.
Key Topics Discussed:
- The Next Chapter: Why real-time payments are now “table stakes” and safety is the new differentiator.
- The Fraud Crisis: With money moving faster than ever, Hasan explains why “strategic friction” is necessary to protect customers.
- Disrupting FX Fees: How a 0% foreign exchange strategy became a primary tool for customer engagement.
- Tech-Driven Scale: Inside the AWS and Euronet partnership that powers a net 3-minute onboarding journey.
- Gamification: Moving beyond boring charts to create “Budget Buddy,” a character-driven payment analysis tool.
