Hang Seng Bank has introduced “JustPay”, an industry-first payment experience featuring a voice recording function.

The platform includes “Sweet Pay”, which enhances cross-bank transfers with animations and text messages, providing an interactive and instant money transfer experience.

Built on Hong Kong’s Faster Payment System (FPS), JustPay enables customers to transfer funds instantly to friends and family.

The service is integrated into the Hang Seng Mobile App, allowing secure and convenient transfers across banks and digital wallets.

Rannie Lee, Head of Wealth and Personal Banking at Hang Seng Bank, said,

“By anticipating customer needs, we develop innovative solutions that seamlessly integrate banking services into their daily lives. Our new ‘JustPay’ service is a prime example, transforming a functional payment service into a personalised experience with a warm touch.”

JustPay allows customers to make payments directly from their existing Hang Seng HKD bank accounts without the need for additional applications or manual top-ups.

Users can simply access the Hang Seng Mobile App, tap the JustPay icon, and swipe up to select a payee from their favourites list for an instant transfer.

The “Sweet Pay” feature lets users attach personalised voice recordings and animated greetings to their payments, while the “Split bill” function enables easy sharing of expenses by automatically dividing amounts among contributors and generating themed QR codes for quick payments.

Featured image credit: Edited by Fintech News Hong Kong, based on image by freepik