Mox Bank has appointed Igor Lau as the new Chief Customer Officer (CCO), effective 1 April 2024. Igor Lau steps into this role with significant industry experience, having served in various capacities within Mox, including a stint as Interim CCO since early 2023.
As CCO, Igor will oversee the development and refinement of Mox’s customer experience strategies. His responsibilities encompass customer experience design, brand proposition development, strategic partnerships, and analytics.
Igor’s professional background includes over 22 years in building customer relationships and brand management.
He has held positions at Asia Miles and has been involved with top advertising agencies such as Mindshare and Ogilvy.
“Igor’s customer-first mindset aligns perfectly with our values. His appointment reinforces our commitment to putting customers at the heart of our business,”
said Barbaros Uygun, CEO of Mox Bank.
“I’m truly honoured by this opportunity to shape the customer experience at Mox. I’m committed to building upon Mox’s success and delivering exceptional value to our customers,”
said Igor Lau.
Featured image credit: Edited from Freepik
