Pan-Asian Life Insurance FWD Group and Microsoft have announced an extension of their partnership through a new four-year agreement.

This collaboration aims to integrate Microsoft’s latest generative AI innovations into FWD Group’s cloud-first technology approach.

Under this agreement, FWD Group will utilise Microsoft Azure OpenAI Service alongside other Microsoft technologies to propel its generative AI projects.

The initiative will enhance FWD Group’s private networking, monitoring, security, and advanced AI model capabilities.

Ryan Kim, Group Chief Digital Officer of FWD Group, said,

“Digital innovation has always been core to FWD’s vision of changing the way people feel about insurance. This collaboration marries FWD’s pioneering spirit in Asia in some of the fastest growing insurance markets in the world, with the global scale and skill that Microsoft brings in engineering and AI.

Bill Borden, Corporate Vice President of Worldwide Financial Services Microsoft, said,

“AI is driving transformation across the financial services industry, opening new opportunities for innovation and business growth with agility and at scale. We are thrilled to strengthen our AI partnership with FWD by offering Azure OpenAI Service and Copilot for Microsoft 365 capabilities to enable world-class customer experiences and operations securely and responsibly.”