Klook Ties up With AXA to Offer Insurance Protection to Its Hong Kong Customers

Klook Ties up With AXA to Offer Insurance Protection to Its Hong Kong Customers

by December 19, 2022

Travel and leisure booking platform Klook has partnered with AXA Hong Kong & Macau to provide insurance protection for its customers.

Under this partnership, AXA and Klook will first launch “Klook Travel Care” for its Hong Kong customers.

The offering covers COVID-19 related trip cancellation before departure, medical expenses incurred or trip interruption to those who contract COVID-19 during the journey.

It also covers activities such as self-driving and amateur sports.

Klook’s customers can review their policies and submit claims through the Emma by AXA app, the insurer’s all-in-one insurance and health services platform, to streamline the claims process.

This allows Klook’s customers to get immediate support regardless of where they are.

Moving forward, AXA said that it will expand its product range that is available at Klook to include other general insurance products.

Kenneth Lai

Kenneth Lai

Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau said,

“With the gradual reopening of borders in countries, we have seen increasing demand in travel insurance products, amongst other protection plans.


Hence, we have launched this comprehensive travel insurance product to safeguard customers amid post pandemic period.”

CS Soong

CS Soong

CS Soong, Vice President, Corporate Development at Klook said,

“We are delighted to partner with AXA to launch the first Klook travel insurance in the Hong Kong market, providing customers with a more comprehensive and seamless travel booking experience.


We look forward to continuous collaboration with AXA in the future to further expand the insurance products and services available on our platform and bring better protection to our customers.”