Position title
Senior Manager, Digital Project Management (Business Banking)
Responsibilities
  • Be business owner to define project scope, develop business case, solicit management buy-in, propose user requirement, monitor project implementation and ensure seamless deployment to business banking customers
  • Define customer pain point and develop digital journey and translate them into process re-engineering and system enhancement opportunities
  • Establish a digital drive sales and services model leveraging new technology, such as Chatbot, mobile banking, online applications
  • Engage various stakeholders from products, channels, IT, operation, risk etc and make business decision to resolve problems during project implementation.
  • Manage project rollout with a clear line of sight on customer experience, training and frontline communication
  • Standardize and streamline business processes across various customer touchpoints , apply relevant methodology to automate and digitalize the workflow in order to improve customer satisfaction & business efficiency
  • Keep abreast of latest technology and recommend relevant business applications
  • Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
  • Lead the development of the future mode of banking operation in fintech environment
Requirements
  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 8 years' solid working experience in project, process and channel management in financial industry
  • Excellent influencing skills, with the ability to engage key stakeholders and cascade message to senior management
  • Familiar with financial products, operations and sales & service quality enhancement
  • Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
  • Tech savvy and able to translate business needs to IT requirement
  • Exposure in commercial banking business will be a plus
  • Less experienced candidate will be considered as Manager role
Job Benefits

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Employment Type
Full-time
Industry
Banking, Capital Markets, Financial Services
Job Functions

Business Development, Project Management

Job Location
Hong Kong
Date posted
February 25, 2021
PDF Export
LinkedIn
Apply
Close modal window

Position: Senior Manager, Digital Project Management (Business Banking)

Thank you for submitting your application. We will contact you shortly!