Airwallex are on the lookout for a talented CRM & Lifecycle Senior Associate/Marketing Manager to define and implement our scaled customer engagement and retention strategies. You’ll obsess about customer journeys and work across a variety of touch points to help new and existing users understand the true value of Airwallex’s solutions. You’re someone with a keen appreciation for data and analytics, you rigorously measure campaign performance, and you continually look for ways to improve effectiveness. You’ll also advocate for the appropriate tooling, technology, and processes to help make sure we offer a delightful customer experience, no matter where someone is in their lifecycle. You know what it takes to build a sophisticated, bilingual CRM and lifecycle program–one that relies heavily on data and modeling to deliver timely, personalised engagements at scale.
- Define and execute Airwallex’s Hong Kong CRM and lifecycle marketing strategy, including new user onboarding, prospect nurturing, and customer cross-sells
- Partner with account management team to create and manage campaign execution including calendar planning, targeting, segmentation, and reporting
- Recommend and implement lifecycle tooling and technology, and guide improvements to Airwallex’s marketing stack
- Define KPIs and set up processes for campaign reporting and analysis
- Oversee email marketing health
- Obsess about local customer insights and tailor messaging and distribution channels accordingly
- Partner with Marketing Operations and Data Science to develop and launch automated flows informed by propensity models and behavioural data
- 4+ years experience in Marketing, with at least 2 years experience in CRM/ Lifecycle Marketing
- Experience with Salesforce and marketing automation platforms like Marketo
- Demonstrated results in improving lead volume, conversion rates, retention, and product adoption
- Strong analytical skills to make data-driven decisions for commercial and operational performance
- An entrepreneurial mindset and a willingness to get your hands dirty
- Confident communication skills for reporting to stakeholders at different levels
- Exceptional organisational skills, attention to detail, and a customer-obsessed approach
- An ability to analyse customer, business, and industry data to distil insights and drive performance
- Familiarity with SQL & Google Big Query is favourable, but not a hard requirement
- Superior bilingual communication skills (written and verbal) with strong attention to detail (English & Traditional Chinese)
Airwallex is a global payments and financial platform for modern businesses. They remove the unnecessary friction and cost inherent in the traditional financial system to help entrepreneurs achieve their global ambitions. Leading companies around the world trust Airwallex to manage everything from payments, treasury, and spend to embedded finance - all in one single platform.
