Position title
Manager, Digital Product
Responsibilities
  • Develop and execute WeLab Bank’s digital experience strategy with a strong focus on innovation, data-driven, and customer-centricity.
  • Lead the identification of customer unmet needs and develop unique value proposition through market research, user feedback, product performance data and data analysis to inform product development and digital experience enhancements.
  • Drive the ideation, definition, and prioritization of digital experience features and enhancement that delight customers, drive conversion and customer retention.
  • Collaborate with cross-functional teams, such as engineering, design, BI, compliance and product teams and other senior stakeholders to ensure successful product delivery within specified timelines, resources while adhering to compliance guidelines.
  • Conduct competitive analysis, industry research, and stay up-to-date with innovation trend to inform digital strategy, drive business goals and differentiate us from competitions
  • Use data-driven insights to measure product performance, identify areas for improvement, and make data-informed decisions while considering compliance implications.
Qualifications
  • A university degree or above in a relevant field.
  • Minimum of 8 years of working experience in digital product management, preferably in the digital banking or FinTech industry.
  • Proven track record of successfully delivering innovative and customer-centric digital products
  • Strong analytical skills with the ability to leverage data and insights to drive product decisions and digital experience.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams, stakeholders.
  • Strong leadership skills and the ability to influence and inspire teams.
  • Experience in agile product development methodologies and working in fast-paced environments.
  • In-depth knowledge of digital channels, technologies, and trends in the banking industry, with an understanding of compliance requirements.
  • Strategic mindset with the ability to think long-term while executing short-term goals
  • Passion for innovation, emerging technologies, and creating exceptional user experiences
  • Self-motivated with a proactive and results-oriented approach.
Job Benefits
  • Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends
  • Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
  • Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.
  • A big and contagious smile on everyone’s face to make you happier :)

WeLab is a leading pan-Asian fintech platform, serving more than 50 million individual users and over 700 enterprise customers, which operates one of the first licensed digital banks in Asia – WeLab Bank, as well as multiple leading online financial services businesses, including WeLend and WeLab Bank in Hong Kong, WeLab Digital (我来数科), Taoxinji (淘新机), Wallet Gugu (钱夹谷谷) and Tianmian Tech (天冕科技) in Mainland China and Maucash in Indonesia. WeLab aims to bring joy to everyone’s financial journey, striving to improve people’s lives by reinventing financial services through our game-changing technology

Employment Type
Full-time, Hybrid
Industry
Financial Services
Job Location
Hong Kong, Hong Kong SAR
Date posted
February 8, 2024
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