Position title
Assistant Digital Platform Manager - Omni Channel and Open Banking

Hang Seng Bank


Join their Digital Banking Team, be part of the WPB transformation to accelerate in today’s digitalized financial services ecosystem.

Hang Seng Bank is currently seeking high caliber professionals to join their team as Assistant Digital Platform Manager - Omni Channel and Open Banking.

  • Maintain and develop conversational banking and chatbot with high availability and accurate performance
  • Monitor chatbot performance so as to uplift customer satisfaction
  • Identify the chatbot potential and be responsible for chatbot expansion for various banking services
  • Explore and develop Open Banking initiative and opportunities by being open to new ideas and collaboration model with potential corporate partners
  • Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliance and external vendors to deliver quality solution
  • Establish user requirements by collaborating with various stakeholders, exploring customer needs, validating ideas and co-create with counterparts
  • Support and execute test cases manually and using automated testing tools
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
  • University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
  • Minimum of two years' experience in digital project management and implementation (candidate with less experience will also be considered)
  • Good understanding with current market chatbot operation and training tool would be an advantage
  • Great sense of ownership and servicing mind-set
  • Data sensitive and meticulous with good presentation skills in English and Chinese
  • Keen interest in latest fintech technologies and trends
  • Be open-minded and team player with good communication, interpersonal, problem solving skills

Founded in 1933, Hang Seng Bank has continually innovated to provide best-in-class, customer-centric banking, investment and wealth management services for individuals and businesses. It is widely recognised as the leading domestic bank in Hong Kong, currently serving more than 3.5 million customers.

Employment Type
Job Location
Central, Hong Kong
Date posted
May 13, 2024
Valid through
June 13, 2024
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