- Tue29Nov2016Wed30Nov2016Hong Kong
Customer Experience Management Financial Services Hong Kong Summit 2016 (10% Discount Code: "FINTECH_10")
Main Conference Dates: 29 - 30 November 2016
Conference workshops: 1 December 2016
Venue: New World Millennium Hong Kong Hotel
Delivering True Customer Centricity in the Digital Age
With rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organizations to differentiate themselves from their competitors.
Coupled with rising customer demands and changes in technologies and regulations, the only way for organizations to stay abreast of these developments is to work towards delivery of true customer experience.
Customer Experience Management (CEM) Financial Services Hong Kong Summit features the best practices and actionable insights from leading banks and insurance companies on customer-centric strategies to drive customer loyalty. Join us in this event to network with your peers, meet and hear from industry experts and start your transformation towards customer-centricity!
Key Theme To Be Addressed in 2016 Include:
1. Striking a Balance between Customer Experience and Financial Compliance
2. Leveraging on Customer Journey Mapping to Deliver Exceptional Customer Experience
3. Elevating Customer Experience with Digitization and User Experience
4. Providing Differentiated Platforms for Different Customer Segments to Drive Customer Experience
5. Building an Integrated Omni-Channel Platforms for Exceptional Customer Experience
6. Capturing Customer Insights with Big Data and Analytics to Enhance Customer Experience
7. Transforming into a Service-Based Business Model to Instill Customer-Centricity
>> View the brochure to see the speaker line up, the agenda and who you can meet